Skip to main content

Customer Satisfaction

Customer Satisfcation

General Code is fervently dedicated to continuous improvement and achieving high levels of customer satisfaction. In support of these objectives, we regularly conduct customer surveys. For decades the results have been outstanding, and we are especially proud to share the extraordinary results of our most recent survey.

We received a remarkable response rate that was more than twice the rate normally expected for this type of survey. Feedback and ratings covered a variety of codification categories including: Overall Satisfaction, Codification Professionals, Customer Care, Sales Staff and Sales Process, and Likely to Continue Doing Business with General Code.


These results demonstrate the way our customers recognize and appreciate our passion for excellence and customer focus. Every day we are dedicated not only to maintaining these same high levels of customer service and product quality, but also to continue developing ourselves and our products to deliver the best customer experience in the industry.

Customer Survey Chart