You bought a Laserfiche system and with it came a Laserfiche® Software Assurance Plan (LSAP). At the time you knew there was value in doing that. But now that your system is installed, you’ve been trained and you are actually using the software, you might not remember what that LSAP does for you.

First and foremost, LSAP subscribers gain security —in training, ongoing technical support, and critical program updates.* LSAP gives you access to expert support from General Code as well as Laserfiche.

Service & Support:

Online support is available 24 hours a day, seven days a week on the Laserfiche Support Site www.laserfiche.com/support, and our site, www.generalcode.com/helpdesk, allowing you to look up information at your convenience, including valuable Knowledge Base articles, user/ support forms, potential fixes to issues, and more.

Need hands-on, personal help for your Laserfiche system? Your LSAP gives you access to General Code’s expert and respected support staff. You can reach our Laserfiche HelpDesk at 800-836-8834 or by e-mail at . Response to questions and requests will be delivered within eight business hours (or sooner). The HelpDesk hours are 8:00 a.m. to 5:00 p.m. (EST).

If you have an outside IT support company coming on site to look at an issue regarding Laserfiche, give our Helpdesk a call with the time and date. We will do our best to make our support staff available at that time to answer any questions. Your LSAP also covers software “hotfixes” that might become available for various software/hardware issues that may arise. You will also receive quarterly newsletters—such as Decoder— with valuable software hints and tips and are eligible for participation in user group workshops.

Maintaining your LSAP ensures that you will continue to receive the best product performance and quality services available. Please remember, we are here for you—make your LSAP work for you today!

*within your current version

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