We are frequently asked: “What makes you different as a company?” or “Why should I do business with you?” In short – We care. Many companies say that, but what does it really mean? Our culture has been developed over the years to do our best to meet and exceed your needs as human beings requiring a service. We have worked hard to be successful enough in order to invest in technology that best supports you. We also have hired and trained people who have the ability to understand your problems and focus on the solutions.

When you choose to do business with General Code, we become partners. We are in partnership with our customers to provide the services they need to be successful, and that partnership is based on trust. What is our trust based on? We think it is all about intimacy, competency and risk.

You entrust General Code with your legislation and documents to perform services that must be accurate and timely. A comprehensive and up-to-date Code provides the legislative framework for your municipal government. Your information/documents need to be easily accessible by you and your constituents. We understand the importance of our performance. If the risk is high, it is very important that our competency and communication and your comfort level in doing business with us be even higher. Competency is about expertise. It is all about having people with the technical knowledge and tools to get the job done. It is about training people and investing in technology. Intimacy is a bit more complex because it is not always achievable through training. Intimacy with a client is having direct and sufficient communication. It also means sometimes having difficult discussions, owning up to issues and problems and holding each other accountable for performance.

The elements of this formula for success are interconnected. If we have technical ability but not the ability to communicate, your trust in us is compromised. If we are great people but don't have the expertise to do the job right, your trust is weakened. As a partner we need to be both competent and able to communicate/connect in the fullest sense.

We also know that your needs will change over time. It is our responsibility to provide new and exciting tools to you to better support the servicing of your constituents/clients. Our expanding product offerings are an example of that commitment to you.

At General Code we are confident that we can provide a vital service for you through employees who are expert and caring service providers. We strive to provide that service with integrity, honesty and in a manner that makes it easy for you to do business with us. We invite you to provide feedback to us concerning our partnership with you.

Gary Domenico
CEO/President
General Code