Customer Satisfaction Survey

Your Regional Representative will usually be your first contact with General Code. He or she will work with you on a Needs Assessment and develop a customized proposal. Account Representatives provide support services to Regional Representatives and are also available to assist you directly with questions and requests.

The Editor is responsible for the day-to-day progress and completion of your project. Your Project Editor will have successfully managed comparable projects and will have received specialized training in project and meeting facilitation. Depending on the requirements of the project, your team will also include additional staff trained in word processing, proofreading, indexing, research, and technical support.

General Code employees look for innovative approaches to every project and share their good ideas with the rest of the company. We invest time and money in finding out exactly what our clients think of us and how we can continue to make meaningful improvements in the future. The Customer Satisfaction Survey was part of this ongoing effort, and we're glad to know that our clients are so satisfied with our people and our products. But our commitment to quality means we can never be satisfied with the status quo - our goal is to continually improve everything we do.

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