Honesty and integrity. We will be straightforward in our dealings with our customers, our suppliers, our community and ourselves. We will faithfully meet the highest standards of ethical behavior.

Delighting the customer. We will strive to delight our customers, both internal and external, not just meet their expectations, and be responsive to their needs.

Efficiency. We will provide our services in the shortest possible time and with the consumption of the fewest possible resources.

Innovation and creativity. We will continually strive for elegant solutions and to remove the limits on our thinking and our actions in pursuit of possibilities.

Personal responsibility. We expect each person in our companies to be responsible for his or her own behavior and for contributing to the corporate goals.

Caring and concern. We are dedicated to providing a supportive and fulfilling corporate community that is responsive to both individual and collective needs.

Freedom. We are committed to a profitability that allows us to make choices: to determine our direction; to reward performance; to take risks; and to grow.

Our culture thrives on shared values and provides challenge and opportunity for employees. We continually work to perfect it.

Individuals have challenging opportunities to change, to grow, to achieve, to build something, to choose among many options and to define themselves. Individually we are fulfilled and feel valued.

Our decisions and actions are consistent with corporate values. "How" is as important as "what" we achieve.

We continually raise our standards of performance and behavior, and we find ways to measure performance against the standards.

Measurements of our performance are operating profit; customer delight; and employee, management and owner delight with our culture.

Our culture allows us to adapt to the needs and circumstances of internal and external customers.

All stakeholders share in the results of our work regularly and continuously.

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