Skip to main content

The General Code

Get to know us- The General Code Advantage

Codification ServicesContent Management SolutionsGeneral Code Fast Facts Sophisticated TechnologyCustomer ServiceOur Codification, Editorial & Customer Service Team | Our Content Management Service, Support & Training Team
Technical Support & Help Desk ProfessionalsCustomer Service

General Code has brought digital civility to information sharing - within and outside - your organization


How do we make information civil?

For 50 years we've been serving governments and public organizations of all sizes, setting higher standards in Codification Services and Content Management Solutions.

Our success however, isn't about us. Rather it's about you and your expectations—helping to make your job easier and your organization more efficient and more effective through a collaborative partnership. From the quality of our products to the value of the service you receive, your expectations are high! But at General Code we think you have the right to expect even more than that.

You have the right to expect a civility of service that is personal, warm, reliable — an attentive relationship you can trust. All of this comprises something we have come to know as The General Code Advantage.

The General Code Advantage defines the standards of what we believe is the proper delivery of Codification Services and Content Management Solutions. These standards are not just about providing easy, reliable access to your Code online, or installing and supporting a Content Management system to make your organization more productive and cost-effective. While we are proud to deliver on these high standards, it's more than that.

Codification Services and The General Code Advantage

True understanding of municipal organizations and how they operate.

Collaborative process, that when working together with you, delivers the best codification results in the industry.

Employ 100 experienced, well-trained and high-functioning people dedicated to providing service excellence you expect and deserve.

Continually invest in developing progressive, cutting-edge technology and tools to make your work life easier and make you more effective in your role.

Passion to serve and delight every customer — a passion that embodies The General Code Advantage.

Content Management Solutions and The General Code Advantage

Experienced, in-depth knowledge of municipal infrastructures and public organizations.

Track record of solving a range of ECM challenges including solutions for business processes, records management and more.

Use the most advanced technological tools for problem-solving.

Fully staffed General Code team of ECM professionals from respected technical support specialists to solutions consulting experts.

Take personal care of every customer before, during and after the sale — an approach that epitomizes The General Code Advantage.

The General Code Advantage ensures that you will be treated with a civility that is both human and strategically tied to your needs. It will never be just about what we do. It will always be about how we do it.

Proper treatment of the people we partner with and their information management needs is at the core of The General Code Advantage — and it will continue to guide us into our next 50 years of service to you and your community.

See a list of General Code's Professional Affiliations.

General Code Fast Facts:

• 50 years of experience working with local governments & public organizations
• 2,700 customers in 32 states and Canada
• Unparalleled reputation for quality and service.
• Develop customized solutions that meet your needs and objectives
• Value-added services
• At your service to guide you through the entire process to completion of the project.

Sophisticated Technology:

• Electronic Codes Services - eCode360® with MultiView Technology puts your Code on the Internet to provide your citizens and local officials with "anytime access" to the information they are looking for. 
• Laserfiche® - Document imaging systems that let you store and instantly retrieve years of records 
• Automated eForms Processing - Your most requested forms can be automated to allow greater access, ensure accuracy and save costs and time. 
• Municity® - Building, Planning & Zoning software to put all the information you need right at your fingertips - in the office and in the field 
• NovusAGENDA - a paperless agenda system customizable to mirror your current process 
• NovusHR - a recruiting and applicant tracking software to make the hiring process more efficient and easier 
• And more!  

Customer Service

Fast, friendly and dedicated customer service and technical support staff  

• Experienced full-time editors with specialized training in all areas of codification and project facilitation
• Full-time codification team trained in data entry, proofreading, indexing, research and production
• A designated team assigned to each project, led by an experienced manager
• Fast, affordable supplementation
• Technological leaders in Content Management Solutions scaled and customized to your specific needs.
• Superior document management training and technical support team

Our Codification, Editorial & Customer Service Team

General Code has developed a team of highly trained editorial project managers and production staff that has a unique expertise in Codification. Our team is well respected for its knowledge base and availability as a resource to our customers as they move through the legislative process. We take pride in strong customer relationships that have been built through the personal care and exceptional support provided by our entire staff.

Our Content Management Service, Support & Training Team

When you choose General Code, you gain access to an experienced, professional and respected staff of technical support specialists. Our clients have come to rely on the knowledge, promptness and technical leadership demonstrated by our content management team. We offer customized training geared to your level of expertise. We also provide exceptional technical support after you're up and running. Our team is eager to provide you with all the help you need.

Experienced Account Solution Representatives:

Bruce Cadman
Marcia Clifford
Anthony Craparo
Dan Foster
Liz Mistretta
Michael Peter
• Suzanne Owens
LoriAnn Shura

Technical Support & Help Desk Professionals

Customer Service